Salesforce Managed Services & Support

Managed Services

Do you need on-going support for your Salesforce instance?

Do you need help with administering your Salesforce instance? We offer a flexible managed services package, allocating a certain number of hours each month based on your needs.

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Salesforce Managed Services List

Total hours purchased can be used for the following:
  • Administration Tasks

  • Custom Development

  • Integration Maintenance

  • Salesforce Release Management

  • Data Quality Management

  • Bug Fixes

  • End User Training

  • Data Migration

  • Any Custom Need

Weekly Support Plan

We will create a process for your Salesforce users to log issues and enhancements requests. In addition to user reported requests, our consultants will recommend strategic enhancements for your system. We will proactively categorize and manage the list of reported requests and recommended enhancements. The following is a typical work plan for every week.

Day 1

PLAN THE WEEK’S WORK

We will meet with you to discuss and review the list of all reported requests. Together, we will identify and prioritize the requests that will be worked on that week.

Day 2 & 3

DEVELOP

We will develop solutions for the issues and enhancements identified. Create documentation and training videos covering the developed features.

Day 4

USER ACCEPTANCE

We will demo the developed Solution to you, have you test and sign off for release.

Day 5

RELEASE & TRAINING

We will release the solution to your Salesforce user base and provide end user training.