As IT organizations grow in size and complexity, it becomes exponentially more difficult to manually keep track of what assets the organization owns, where they are deployed, and who is controlling them.The CMDB offers IT organizations a transparent and highly visible means of tracking IT assets within the organization.An up-to-date CMDB acts as a valuable source of facts that can be used to enhance Incident and Problem Management activities. When an incident management ticket is received in connection with a specific configuration item, the IT operator can use the CMDB to access the CI record for that specific item and learn everything about it
CMDB Done Right
Overview
Horizontal and top-down mapping results
Why build a Service Map?
Who uses Service Mapping?
Horizontal Discovery
Discovery creates an extensive CMDB to support inventory/license reconciliation and processes such as incident, problem, and change. Horizontal discovery finds all infrastructure assets based upon the scope of an IP range. Through a process of executing probes on the target IP address, the data returned will classify, identify, and populate a complete list of CIs and CI attributes in the CMDB. Horizontal discovery is also a vital part of asset management for the business.
Top-Down Discovery
Top-down discovery is a technique that Service Mapping uses to find and maps CIs that are part of business services, such as an email service. For example, top-down discovery can map a website business service by showing the relationships between an Apache Tomcat web server service, a Windows server, and the MSSQL database that stores the data for the business service
Key Implementation Steps
