CMDB Done Right



As IT organizations grow in size and complexity, it becomes exponentially more difficult to manually keep track of what assets the organization owns, where they are deployed, and who is controlling them.The CMDB offers IT organizations a transparent and highly visible means of tracking IT assets within the organization.An up-to-date CMDB acts as a valuable source of facts that can be used to enhance Incident and Problem Management activities. When an incident management ticket is received in connection with a specific configuration item, the IT operator can use the CMDB to access the CI record for that specific item and learn everything about it

Horizontal and top-down mapping results

Why build a Service Map?

  • To improve services by identifying the source of issues and changes in the IT infrastructure. The relationship between applications, IT components, and cloud services is established.

Who uses Service Mapping?

  • Service Mapping enables IT departments of companies, organizations, and cloud companies to provide platform as a service to create a service-aware view of infrastructure

Horizontal Discovery

Discovery creates an extensive CMDB to support inventory/license reconciliation and processes such as incident, problem, and change. Horizontal discovery finds all infrastructure assets based upon the scope of an IP range. Through a process of executing probes on the target IP address, the data returned will classify, identify, and populate a complete list of CIs and CI attributes in the CMDB. Horizontal discovery is also a vital part of asset management for the business.

Top-Down Discovery

Top-down discovery is a technique that Service Mapping uses to find and maps CIs that are part of business services, such as an email service. For example, top-down discovery can map a website business service by showing the relationships between an Apache Tomcat web server service, a Windows server, and the MSSQL database that stores the data for the business service

Key Implementation Steps

  • 1

    Get the MID Server installed, Credentials configured & Discover Load Balancers, Hosts

  • 2

    Apply Bulk Discovery for the Services suggested (critical) by discovering Load Balancers

  • 3

    Fix Bulk Errors such as Credential Errors, Timeouts, Network Errors in the Mapping Process

  • 4

    Business Service Owners can review Service Maps & suggest corrections (missing CIs, Corrections or Clusters)

  • 5

    Refine the Service Mapping with changes recommended

  • 6

    Activate Service & Operationalize